This Privacy Policy describes how NowPaid ("we," "us," or "our") collects, uses, and shares information when you use our website and related services (the "Service"). By using the Service, you agree to this policy. If you do not agree, please do not use the Service.
1. Who we are
NowPaid provides software that helps you manage invoices and client communications, including optional automated or assisted reminder messages. The data controller for personal information processed through the Service is the entity operating NowPaid as described on our website or in your order documentation.
2. Information we collect
We may collect the following categories of information:
- Account and profile data. Such as your name, email address, password or authentication tokens, business name, and preferences you save in the Service.
- Data you submit about your business. Such as client names, email addresses, companies, phone numbers, notes, invoice details, reminder schedules, and files you upload (for example CSV imports).
- Usage and technical data. Such as IP address, device and browser type, approximate location derived from IP, pages viewed, timestamps, and diagnostic logs. We use this to operate, secure, and improve the Service.
- Communications. Messages you send us (for example support requests) and metadata about emails sent through the Service (such as delivery status when available from our email provider).
3. How we use information
We use information to:
- Provide, maintain, and improve the Service;
- Authenticate users and prevent fraud or abuse;
- Send service-related notices (for example security alerts or policy updates);
- Generate reminder content where you enable features that use automated or AI-assisted drafting, based on the data you provide and your settings;
- Transmit email reminders on your behalf when you configure the Service to do so;
- Comply with law and enforce our terms.
4. Legal bases (where applicable)
Depending on your region, we may rely on one or more of: performance of a contract with you; legitimate interests in operating and securing the Service (balanced against your rights); consent where we ask for it; or legal obligation.
5. How we share information
We do not sell your personal information. We may share information with:
- Infrastructure and hosting providers that store or process data (for example database and authentication services).
- Email delivery providers to send messages you initiate or schedule through the Service.
- AI or machine-learning providers when you use features that generate or refine text; content sent to such providers is limited to what is needed for that feature.
- Professional advisers, regulators, or law enforcement when required by law or to protect rights, safety, and security.
- Business transfers in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.
6. Retention
We retain information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account subject to legal exceptions; some residual copies may persist for a limited period in backups.
7. Security
We implement technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
8. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact us using the details in the footer of this page. We may need to verify your request.
9. Children
The Service is not directed to children under 16 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have, contact us and we will take appropriate steps.
10. International transfers
We may process and store information in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) for transfers of personal data.
11. Cookies and similar technologies
We may use cookies and similar technologies for authentication, preferences, security, and analytics. You can control cookies through your browser settings; disabling some cookies may limit functionality.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. Material changes may be communicated by email or a notice in the Service where appropriate.
13. Contact
For privacy-related questions, use the contact method shown in the footer of this page, or the support channel listed on our website.